Home: Returns Policy
This website is owned and operated by Household Goods Limited trading as World of Wicker and we are register in the UK.
Company number 8503044. VAT number 178 9464 44.
Our address is: World of Wicker, Unit G2, Falcon Mill, Handel Street, Bolton BL1 8BL.
2. RIGHT TO CANCEL UNDER DISTANCE SELLING REGULATIONS - BUY ONLINE SALES ONLY
2.1. If you are a consumer (i.e. acting for purposes outside a business), you have the right (ending 14 working days following the day after delivery of goods) to cancel the contract by email to [email protected] or any of the other methods specified in Distance Selling Regulations in which case we will refund the price paid for the goods attributable to the cancelled item. You are required to take reasonable care of items. If you cancel, you must return the goods to our above trading address at your expense. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense. (This paragraph does not apply to goods to which the right of cancellation under the Distance Selling Regulations does not apply including goods which are made to your specifications or are clearly personalised.)
2.2. Your above rights under the Distance Selling Regulations are not affected by any separate returns policy on our website.
2.3. Bespoke and "personally made" products can only be return if it is defective or incorrect in production.
3. PAYMENT AND PRICE
3.1. Payment is in advance by the means stated on our website. We will only process payments if we obtain authorisation from our payment partner.
3.2. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.
3.3. If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we dispatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
3.4. Delivery costs are included in the advertised prices on the website. There are no hidden charges on World of Wicker.
4. YOUR ORDER
4.1. Your order is an offer to buy from us. Please check your order very carefully to ensure it is correct.
5. ACCEPTANCE / UNAVAILABILITY
5.1. The contract is accepted once payment is taken. In such case no changes to the order or any cancellation may be made except in accordance with your legal rights (eg if there is a fault).
6.1. We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address which you specify when ordering.
6.2. We will do our best to arrange delivery within the time specified on our website or, if none, a reasonable period. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.
6.3. An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you don’t collect the item from a holding depot within 7 days.
PLEASE NOTE: it is the customers responsiblity to ensure that their order will go through doorways in the house or conservatory. In the event that access is not possible you will be charged collection fees. Sizes for all of our ranges are shown on our website by clicking the 'Sizes & Prices' button on each product range page. Under these circumstances we are prepared to exchange your order for a smaller model but delivery charges will apply.
6.4. Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.
7. FAULTY OR MIS-DESCRIBED GOODS
7.1. In the case of faulty or mis-described goods please email us with the details as soon as possible. If the goods are in fact faulty or mis-described we will make arrangements with you for return of the goods to us and will provide a refund.
7.2. Measurements are all given in centimetres and are guidelines should you want a more accurate size please give us a ring prior to placing an order with us.
7.3. Daro's outdoor cushions are considered as shower proof and we recommend that when not in use they are stored in a dry place. For further details regarding cushion maintenance please visit www.daro-cane.co.uk
8. OUR RESPONSIBILITY TO YOU
8.1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
8.2. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
8.3. We are not responsible for any loss or damage where:
8.3.1. There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
8.3.2. Such loss or damage was not reasonably foreseeable by both parties;
8.3.3. Such loss or damage is caused by you, for example by not complying with this agreement; or
8.3.4. Such loss or damage relates to a business.
8.3.5. We are not obliged in the event of your order not fitting in to your premises to give a refund. We will give a credit note or exchange your order for goods of a similar value.
9. YOUR RESPONSIBILITY TO US
9.1. You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
10. INTELLECTUAL PROPERTY RIGHTS
10.1. All trademarks, logos, graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property. You may display or reproduce such content insofar as necessary to view it within our site for private, genuine noncommercial use. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) such content without our prior written consent.
11. AVAILABILITY OF OUR SITE
11.1. We will do our best to maintain the operation of our site and to rectify faults if they occur but we cannot guarantee that it will be uninterrupted or error-free. We may have to suspend the site for repair, maintenance, improvement or other technical reason.
12. THIRD PARTY WEBSITES
12.1. We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.
13. ACT OF GOD
13.1. Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.
14. ENGLISH LAW
14.1. These T&C's shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
15.1. Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a "waiver" (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.
16.1. If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these T&C's.
17.1. If an uplift for a faulty item is scheduled and agreed by both parties it is the consumers responsibility to meet that agreement.
17.2. If for any reason the consumer is not at the location where the uplift is taking place. World of Wicker reserves the right to charge the consumer to cover additional costs.
18. GOODS DAMAGED IN TRANSIT
18.1. In the unlikely event of your product being damaged by the carrier whilst in transit, it is very important that you take action immediately. If you suspect damage has occurred whilst you have the driver/delivery person at your door, you should refuse delivery or ask the driver to wait whilst you unwrap your consignment to check it. If the driver cannot wait, you may sign for the delivery followed by the word UNCHECKED. Following the departure of the delivery driver please unwrap your consignment to check it is in good order.
18.2. If it is not in good order, please telephone us on 01204 8446677 immediately as we must report any damage in transit on the same day as the delivery.
18.3. Failure to adhere to these guidelines may result in us being unable to uplift and replace your consignment as the time constraints for notification of damage to our carrier expire at the end of the day of that delivery.
For more information please visit our Terms & Conditions page.